Blog Overview

Use Live Chat for B2B lead generation

Use Live Chat for B2B lead generation

The added value of Live Chat is now also being seen in the B2B market. But it is important that you, as a company, have a good strategy to make optimal use of it. The thing with Live Chat is that if you execute it the wrong way, it’s nothing more than an irritating pop-up.…

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Why Live Chat software works for big and small businesses

Why Live Chat software works for big and small businesses

After a day at the office, you head to the metro. The next train leaves in ten minutes, so you take this time to check your last notifications. There is a newsletter from your favourite brand about the new collection, which instantly works as a reminder that you need to send back a pair of…

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Live Chat for customer service – five successful tips

Live Chat for customer service – five successful tips

The statistics don’t lie: when it comes to shopping online, consumers prefer live chat support. Particularly now that the stores are closed and they miss the possibility of asking sales assistants for help. Owners of eCommerce must not miss the chance to use live chat for customer service. It’s efficient and cost-effective, so what’s not to…

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How Conversational Commerce is transforming the shopping experience
How and when to create an escalation path to a human Chat Operator?

How and when to create an escalation path to a human Chat Operator?

Even if your chatbot is so well trained, there may be some situations where the customer’s question in the chat cannot be answered, or cannot be answered fully. In those situations, help is needed from a human chat operator. This transition should be possible at any point in the chat and as easy as possible…

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Livechat: More than just a <strong>  contact channel </strong>

Livechat: More than just a contact channel