Blog Overview

How to use Live Chat in a creative way

How to use Live Chat in a creative way

Website engagement is an important part of the customer experience. When customers have a question about marketing or sales, approximately 82% consider an immediate answer important or very important. With a customer service question, this is as high as 90%. Every second a company takes longer to answer, the likelihood of a purchase decreases. Live…

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Best Live Chat examples and practices for 2021

Best Live Chat examples and practices for 2021

Live chat is by far the software that meets customers’ expectations the most in our days. If we were already in a constant rush handling work and personal lives, it became worse after the pandemic’s outbreak. We were left out of choices but to adapt our routine to function almost entirely online. Hence why live…

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Livechat: More than just a <strong>  contact channel </strong>

Livechat: More than just a contact channel