Blog Overview

How to find the right customer service strategy?

How to find the right customer service strategy?

Whatever your customer service strategy, it is difficult to make predictions when you are first starting a business. Even though you can do extensive research and develop a precise plan, the market is constantly changing. A successful strategy can be outdated in no time. So it requires constant maintenance. Also, few businesses can be successful…

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Live Chat for customer service – five successful tips

Live Chat for customer service – five successful tips

The statistics don’t lie: when it comes to shopping online, consumers prefer live chat support. Particularly now that the stores are closed and they miss the possibility of asking sales assistants for help. Owners of eCommerce must not miss the chance to use live chat for customer service. It’s efficient and cost-effective, so what’s not to…

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What is Managed Live Chat and how does it work?

What is Managed Live Chat and how does it work?

Research has shown that about 73% of customers consider Live Chat the most satisfactory form of communication with a company. So it is a must for every business to have. You can choose to have the chat staffed by your own employees. But then you run the risk that chats are sometimes slower answered, or…

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Chat and pay: improving customer experience

Chat and pay: improving customer experience

Live chat has been gaining a lot of popularity in the last few years. And especially after the pandemic hit. Many people are looking for the live chat button when visiting any website. Statistics show that 51% of them are willing to stay if the website offers live chat. Imagine how much more would want to stay…

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Best Live Chat examples and practices for 2021

Best Live Chat examples and practices for 2021

Live chat is by far the software that meets customers’ expectations the most in our days. If we were already in a constant rush handling work and personal lives, it became worse after the pandemic’s outbreak. We were left out of choices but to adapt our routine to function almost entirely online. Hence why live…

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Livechat: More than just a <strong>  contact channel </strong>

Livechat: More than just a contact channel