Blog Overview

How and when to create an escalation path to a human Chat Operator?

How and when to create an escalation path to a human Chat Operator?

Even if your chatbot is so well trained, there may be some situations where the customer’s question in the chat cannot be answered, or cannot be answered fully. In those situations, help is needed from a human chat operator. This transition should be possible at any point in the chat and as easy as possible…

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Chat and pay: improving customer experience

Chat and pay: improving customer experience

Live chat has been gaining a lot of popularity in the last few years. And especially after the pandemic hit. Many people are looking for the live chat button when visiting any website. Statistics show that 51% of them are willing to stay if the website offers live chat. Imagine how much more would want to stay…

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Livechat: More than just a <strong>  contact channel </strong>

Livechat: More than just a contact channel