Blog Overview

Quick Replies: make the most of it!

Quick Replies: make the most of it!

Quick replies are a very useful tool that enables your staff to give consistent responses to customers. It is one of the many amazing chat features Conversation24 offers. They make agents’ work much more efficient and easier. Quick replies are the pre-written answers to the most frequently asked questions. Simply using a short keyboard command…

Read more »
Chat operators: who are they and what do they do?

Chat operators: who are they and what do they do?

Just like any physical store has its store assistants, every website should have its chat operators. You can’t leave your physical store without any employees. The same goes for your website. When people visit your website, you want to have someone to greet them and help them with any questions, they may have. The best…

Read more »
Livechat: More than just a <strong>  contact channel </strong>

Livechat: More than just a contact channel