Personal contact with potential customers on your website
The rise of the Internet has been a gold mine for many companies. It has become easier for many to provide information to potential customers. The result is that companies invest a lot of time in generating as much traffic as possible to the website. More website visitors mean at least more potential customers. But is this the most efficient method, or is there much more in the large amounts of website visitors you attract?
How is your website conversion?
In the Netherlands, the average conversion rate is between 0.5 and 3 percent. This means that more than 97% of visitors do not convert. There is a need for more conversion since it the moment you arrive on the website depends on the conversion rate. The problem is therefore the moment when visitors arrive on your website. Can they not find the desired information? Is the desired information for the visitor incomplete? Are there technical problems on the website that prevent the visitor from continuing? All kinds of problems can be solved with live chat.
More sales, more leads, more service
With a live chat on your website, you offer easily accessible contact to all website visitors. Questions that remain unanswered with the information on the website can be answered by means of the chat. Visitors will be helped further in the customer journey. Not only will this increase your conversion rate, it will also improve your service because visitors can easily get a quick answer. Live chat is also a way to easily generate leads via the website. We provide you with leads by informing visitors about your products and services through the chat. By entering a large part of the contact with website visitors we also reduce incoming mail and telephone traffic. This gives your employees more time to sell your products and services.