Outsourcing Livechat

With live chat, we offer your website visitors the opportunity to ask questions or make comments in a convenient way while browsing. The communication barriers are reduced, in this way contact is aimed at solely interested visitors. This results in more conversion, more leads and a reduction of incoming mail and telephone traffic. Adequate information provision also leads to an increase in customer satisfaction.

What are the benefits of outsourcing livechat?

1. Livechat is the best way to convert website visitors.
2. Generate leads by providing visitors with the required information quickly and adequately.
3. Reduce incoming telephone and mail traffic with livechat.
4. Offer your website visitors the possibility of customer contact from 09:00 to 23:00, also on the weekends.
5. With live chat, you can offer contact through the channel where visitors are most active.
6. Get real-time insights from customers and visitors without having to conduct research yourself.
7. Livechat has the highest customer satisfaction of all customer contact means.
8. Livechat outsourcing is cheaper than hiring new people to staff the chat.

Do you want more information about outsourcing livechat? Download our whitepaper ‘Live Chat outsourcing’.