With live chat, we offer your website visitors the opportunity to ask questions or make comments in a convenient way while browsing. The communication barriers are reduced, in this way contact is aimed at solely interested visitors. This results in more conversion, more leads and a reduction of incoming mail and telephone traffic. Adequate information provision also leads to an increase in customer satisfaction.
What are the benefits of outsourcing livechat?
- Livechat is the best way to convert website visitors.
- Generate leads by providing visitors with the required information quickly and adequately.
- Reduce incoming telephone and mail traffic with livechat.
- Offer your website visitors the possibility of customer contact from 09:00 to 23:00, also on the weekends.
- With live chat, you can offer contact through the channel where visitors are most active.
- Get real-time insights from customers and visitors without having to conduct research yourself.
- Livechat has the highest customer satisfaction of all customer contact means.
- Livechat outsourcing is cheaper than hiring new people to staff the chat.
Do you want more information about outsourcing livechat? Download our whitepaper ‘Live Chat outsourcing’.