Livechat and the new-build market
With the housing market picking up, there will also be many potential consumers. And there will be more traffic to relevant websites. These visitors are specifically looking for a property and will therefore need contact and answers to their questions. A live chat is by far the easiest way to handle a hefty growth in customer contact. Chat operators can help multiple customers at once, unlike a telephone operator, who can only handle one call at a time.
It is noticeable that many of the same questions are asked. This is a good thing, because it makes it even easier to answer them quickly. Many of these questions can be answered by a pre-programmed answer. This will significantly increase productivity and reduce the number of inbound calls and emails.
The housing market: generate more leads and conversions with live chat
You can generate a lot of traffic to your website, but this does not necessarily mean that it will produce the desired results. After all, a conversion is much more than just a website visit. Livechat is a way to get in touch with your visitors more easily and to approach them actively. A chat is very accessible and will create a bond of trust.
By creating contact with a website visitor you can guide them through the selection process and provide them with all the necessary information. The customer likes to be addressed directly and this personal approach ensures that the customer is more likely to proceed to a conversion.