Are you looking for more business customers, but you don’t come into contact with your target group enough? Then take a look at the possibilities that a live chat on your website can offer. By offering low-threshold contact via the website, you create more contact with potential customers and it becomes clear how both parties can come together. This contact is the basis for us to realize more sales, more service, more leads and less incoming telephone and mail traffic for you.
With live chat, we offer companies and organisations both in the B2B and B2C markets opportunities to achieve more results with the current number of website visitors. Livechat for B2B is characterized by a focus on generating leads. Since livechat offers the opportunity to get in touch with potential customers, generating leads is one of the forces of livechat. Where filling in a contact form often takes too much time or just too much effort, the contact is brought to the visitor with live chat.
What we often notice with customers active in the B2B market is that there is already a strong need for a particular product or service. Visitors sit on the website for a specific reason and are looking for more information. At such a time it is important to approach visitors and try to hold on to them. We do this by approaching visitors proactively and letting them know that we are there to answer possible questions. Proactively meaning that the chat window will pop up and the website visitor will be asked if they can be helped with anything. This way we make it easy for the visitor to ask a question or make a comment. By helping visitors in an appropriate way, we create a bond. In this way, we provide the right service and hold on to website visitors.
Within the B2B market, we notice that many of our customers sell a complex product or service. As a result, many website visitors are searching for answers. The product or service you offer can therefore cause a stumbling block. The advantage of livechat is that contact is very accessible. The service is easy to use, anonymous, available outside office hours and can be used on the platform where one is active (the website). As a result, the contact intake via livechat is many times greater than with other customer contact forms. On average, 4% of website visitors use chat. This is considerably more than by telephone or mail. It can be argued that the number of visitors with questions about your services, products or company with livechat will increase. For companies that sell a complex product or service it is an optimal opportunity to generate more leads, offer service and convert more visitors.