What makes our live chat proactive?
Our live chat is proactive because we offer website visitors to use the chat. We do this by greeting visitors and offering help after a pre-set period of time.
In our archive we see that 85.2 percent of the chats we have done have come from the pro-active greeting. This shows the great added value of proactively deploying the chat. Visitors who chat are more valuable than visitors who don’t, so all chat settings should be set to generate as many chats as possible. Proactivity is very important for this.