What is the added value of livechat?

The customer contact conducted via the livechat offers added value in various areas. Generating leads is very well possible with livechat because of the possibility to help many website visitors and offer a second contact moment with a specialist. In addition, your conversion increases because more website visitors are helped with questions. They do not get stuck during the customer journey, but instead convert to a purchase. We also provide optimal service by approaching visitors proactively and offering assistance. This form of easily accessible contact helps more people to improve your service. Finally, livechat ensures that fewer people send e-mails or pick up the phone. This reduces your incoming mail and telephone traffic and gives employees more time for actual work.