What about the privacy and confidentiality of the conversations conducted?

We will never sell or use your or your website visitors’ data for any purpose other than sending it to you. We appreciate the great value of your privacy and the privacy of your visitors. Your data and the data of your customers will not be sold to or shared with another party. We only collect data from your visitors in a legally permissible manner. Therefore, there are legal obligations in offering a livechat feature. We will be happy to help you adapt the privacy policy on your site so that your livechat feature does not violate the privacy and rights of your visitors. Our chat operators treat all information they receive from your visitors in a confidential manner. All our employees sign a confidentiality declaration in advance.

The training repeatedly emphasizes that commercial and personal information should not be shared with others. We also conclude a confidentiality agreement with you so that you can be sure that your company data is completely secure. All data shared with our operators is stored securely. All information is transferred over an encrypted 256-bit SSL connection. Personal data is not stored in our system to guarantee the privacy of your visitors.