We work with two timetables. You can choose to be live from 09:00-21:00 or from 09:00-23:00. In practice, we see among our customers that the vast majority of them choose to be live until 23:00 hrs because the chat is used to its maximum extent.
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Implementing the livechat itself does not take much time; it can be placed on your site within 24 hours. However, we usually need a week to get our chat operators to work on behalf of your site. Within this week, they are fully prepared and provided with all the information needed to give your visitors…
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Yes this is possible. On any kind of website it is possible to install our livechat.
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We offer chat services from 09:00-23:00 7 days a week. This is very valuable for companies that generate a lot of traffic outside office hours. This way, more website visitors get the opportunity to chat, and so the chat gets more opportunity to show its strength. On average, 37.5% of the chats in our customer…
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Our live chat is proactive because we offer website visitors to use the chat. We do this by greeting visitors and offering help after a pre-set period of time. In our archive we see that 85.2 percent of the chats we have done have come from the pro-active greeting. This shows the great added value…
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