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How can chat operators answer all possible questions?

How can chat operators answer all possible questions?

We pay a lot of attention to training our chat operators. Before we go live with a new customer, they must be fully aware of the products and services you offer. Our project officer will use your website as a sponge and get all the knowledge  needed to staff the chat. We draw up a…

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If I outsource live chat, how often do I get involved in the process?

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Do I need additional staff?

Do I need additional staff?

No, at the time you outsource live chat to us, all chats are performed by our chat operators. So you do not need any additional staff. It is handy if we have a permanent contact person….

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Is it not cheaper to chat with your own staff instead of outsourcing?
Can I personalize the livechat feature with my logo?
Livechat: More than just a <strong>  contact channel </strong>

Livechat: More than just a contact channel