We pay a lot of attention to training our chat operators. Before we go live with a new customer, they must be fully aware of the products and services you offer. Our project officer will use your website as a sponge and get all the knowledge needed to staff the chat. We draw up a…
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You will be involved in the process at all times. The lined chats are always forwarded immediately and are tagged so that the topic of the chat is immediately clear.
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No, at the time you outsource live chat to us, all chats are performed by our chat operators. So you do not need any additional staff. It is handy if we have a permanent contact person….
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Chatting with your own staff is only cheaper to the point that no additional staff are required. Practice has shown that chatting with your own staff involves a number of major risks. Even if additional staff is hired, chatting is not only more expensive, but there is also the risk that the chat may not…
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Yes. It is possible to have your live chat with your own logo so that the chat for website visitors is recognizable.
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