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Does the chat operator work exclusively for my website?

Does the chat operator work exclusively for my website?

Our chat operators do not provide exclusive chat services for your website. You don’t get an exclusive chat operator but multiple chat operators who can staff the chat on your website. The big advantage of this is that during peak times several chat operators can receive chats on your website. With a whole team of…

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What about the privacy and confidentiality of the conversations conducted?

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Is it possible to give interim feedback on the chats?
Is it possible to read a conversation between a visitor and a chat operator?
What are the procedures if the chat operator cannot answer a visitor’s question?
Livechat: More than just a <strong>  contact channel </strong>

Livechat: More than just a contact channel