Our chat operators do not provide exclusive chat services for your website. You don’t get an exclusive chat operator but multiple chat operators who can staff the chat on your website. The big advantage of this is that during peak times several chat operators can receive chats on your website. With a whole team of…
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We will never sell or use your or your website visitors’ data for any purpose other than sending it to you. We appreciate the great value of your privacy and the privacy of your visitors. Your data and the data of your customers will not be sold to or shared with another party. We only…
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You can contact us at any time about the running the chat. If you feel that the chat should be conducted formally, informally or in some other way, this is immediately made clear to the chat operators.
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Yes that is possible. All our chats are immediately forwarded as soon as the chat is finished. This way, you will always be aware of how the chats are performed.
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If a chat operator cannot answer a visitor’s question directly, our chat operator will note the visitor’s question and personal data. This allows the visitor to be contacted again within one working day. The chat operators will never simply give an answer that may be incorrect. In addition, questions that could not be answered will…
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