How can chat operators answer all possible questions?
We pay a lot of attention to training our chat operators. Before we go live with a new customer, they must be fully aware of the products and services you offer. Our project officer will use your website as a sponge and get all the knowledge needed to staff the chat. We draw up a frequently asked questionnaire (FAQ) with which chat operators will work and cover the information on your website. The intensive training of chat operators takes between three and seven days. The knowledge they have gained about your company, services and products during this period, combined with an advanced questionnaire, will enable them to staff the chat on your website as best as possible.