If I outsource live chat, how often do I get involved in the process?
You will be involved in the process at all times. The lined chats are always forwarded immediately and are tagged so that the topic of the chat is immediately clear.
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You will be involved in the process at all times. The lined chats are always forwarded immediately and are tagged so that the topic of the chat is immediately clear.
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No, at the time you outsource live chat to us, all chats are performed by our chat operators. So you do not need any additional staff. It is handy if we have a permanent contact person….
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Chatting with your own staff is only cheaper to the point that no additional staff are required. Practice has shown that chatting with your own staff involves a number of major risks. Even if additional staff is hired, chatting is not only more expensive, but there is also the risk that the chat may not…
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