Your answers for every question
In recent years, there have been many changes in the area of health care. The introduction of market forces in healthcare, for example, has led to a sharp increase in the number of private clinics in particular. This means not only that there is more demand for specialised treatments, but also that competition between clinics is becoming increasingly fierce. It is therefore important to distinguish yourself. First of all you do this by offering quality care, but also a live chat is a good example of this.
Private clinics and live chat functions
The choice of a private clinic is mainly based on trust. A treatment is significant and of course you want to make sure it goes as well as possible. As a private clinic, you can give this confidence by being clear and transparent, but this will not distinguish your clinic from your competitors. Each private clinic will emphasize its own qualities and be as transparent as possible. What will really differentiate you is making contact. This allows you to build trust and remove the concerns of your website visitors. Especially when it comes to treatments, many people do not like calling and discussing about their complaints. A chat conversation is an approachable way to ask completely anonymous questions and get immediate answers.
Livechat provides conversions
The strong growth in demand for DBCs at private clinics will also ensure that more visitors come to your website. These visitors must also lead to a conversion. A Boldchat study shows that visitors who chat convert 2.8 times faster than visitors who do not use a chat. In the case of private clinics, conversion almost always means scheduling an appointment. Proper use of the live chat automatically means that more traffic guarantees more conversion.
Especially when you have a lot of information on your website, it can be difficult for the visitor to get answers to questions or to find the right information. This is extremely annoying for both the company and the visitor. This can cause the customer to drop out and go to one of your competitors’ websites. At times like these, a live chat offers a solution. This is where many questions are asked about insurances or referrals from general practitioners. Very important information that should not be missing on a website. Still, these questions in a live chat often ensure that an appointment is made.