Whatever your customer service strategy, it is difficult to make predictions when you are first starting a business. Even though you can do extensive research and develop a precise plan, the market is constantly changing. A successful strategy can be outdated in no time. So it requires constant maintenance. Also, few businesses can be successful…
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The added value of Live Chat is now also being seen in the B2B market. But it is important that you, as a company, have a good strategy to make optimal use of it. The thing with Live Chat is that if you execute it the wrong way, it’s nothing more than an irritating pop-up.…
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The statistics don’t lie: when it comes to shopping online, consumers prefer live chat support. Particularly now that the stores are closed and they miss the possibility of asking sales assistants for help. Owners of eCommerce must not miss the chance to use live chat for customer service. It’s efficient and cost-effective, so what’s not to…
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As a company, you want to help your customers as much as possible in the buying process. To achieve this, communication is key. So you need to know when your customers need your help and where you can step in to give them that extra push to buy something. By making use of Conversational Commerce,…
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Even if your chatbot is so well trained, there may be some situations where the customer’s question in the chat cannot be answered, or cannot be answered fully. In those situations, help is needed from a human chat operator. This transition should be possible at any point in the chat and as easy as possible…
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