Following up with a customer is just as important as the customer service itself. Sealing the deal is just half of the job done. After that, you need to show the customer that you were not only about the sale. But that you genuinely care about them. And that you care about providing the best…
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Businesses today are placing a great deal of importance on the customer experience. The demands and needs of the modern-day customer are constantly changing which means these experiences need to be adapted and tailored to meet them. Video chat is an engaging and personalized support service that is becoming increasingly popular to do just that.…
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Contacting a company about a product or service is usually not a fun experience. It’s often boring and not really something the customer looks forward to. But you can also do it in a fun way! If you pay some attention to the way you interact in customer conversations, the process can become a better…
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Quick replies are a very useful tool that enables your staff to give consistent responses to customers. It is one of the many amazing chat features Conversation24 offers. They make agents’ work much more efficient and easier. Quick replies are the pre-written answers to the most frequently asked questions. Simply using a short keyboard command…
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When you decide to hire a live chat service team, you expect your visitors to leave the conversation satisfied and without any doubts left. But wouldn’t it be even nicer if they ended up buying something after exchanging a few words? And what if they got back because they were amazed by the quality of…
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