Livechat is a new and fast-growing customer contact tool. The power of livechat and reasons for its use are therefore not yet known to everyone. With the tens of thousands of chats we do for our customers, we collect a lot of valuable information. How livechat can help to generate leads, improve website conversion and provide the best service is what we pay attention to in this blog.
Nowadays every company in the world tries to redirect traffic on their website. Regardless of the channel, most of the times they always try to promote their website. On TV you will see ads that invite you to visit a specific url and the same goes for any type of offline or online advertisement. Did…
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Provide website visitors with a quick and clear answer at any time. That’s what chatting is all about. The rule is that visitors should receive a response within 30 seconds. A completely different expectation pattern than with other forms of digital customer contact (e-mail, Facebook Messenger and WhatsApp). A response time of 5 minutes for…
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In order to achieve our international ambitions, we were looking for an International Business Development Manager. Our search has ended and we are very pleased to announce that Lucia Pisedu is joining our team! Five years ago Lucia moved from her hometown in Italy to Rotterdam to pursue a career in Business Development. Before joining…
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It is becoming increasingly difficult for retail businesses to stand out. The supply is increasing and national borders are disappearing. As a result, consumers can make purchases anywhere and are no longer restricted in their environment. Price or quality used to be a distinguishing factor, now standing out is much more necessary. LiveChat is an…
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Why don’t you get more qualitative leads from your own website? Buying leads externally that don’t bring in enough business? That’s not necessary! It is possible to get more qualitative leads from your own website. We achieve up to 30% more leads for our customers than they did without live chat. In some cases even…
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