Livechat is a new and fast-growing customer contact tool. The power of livechat and reasons for its use are therefore not yet known to everyone. With the tens of thousands of chats we do for our customers, we collect a lot of valuable information. How livechat can help to generate leads, improve website conversion and provide the best service is what we pay attention to in this blog.
Most people consider chat as a tool to support website visitors and convert hesitating visitors into customers. Speed and convenience are considered as its main advantages. There is no lie in any of these things, but there are many other valuable aspects of chat that are less emphasized. An overarching aspect that people forget to…
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Entrepreneur Nick Blom launches the ‘KeepYourshopAssistantWorking’ campaign to help retailers keep their store staff at work. Blom provides retailers with free chat software for three months, so they can proactively help and guide customers through the online purchasing process with live chat. Over the past 5 years, entrepreneur Nick Blom has developed special chat software…
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In doing so, the Rotterdam-based company is contributing to the current economic situation. In the spirit of ‘together we can make a difference’ LiveChat Service has decided to make its software available free of charge for the next 3 months to companies that are facing a large increase of customer contacts due to the situation…
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It’s February – the month of love. Most of the people are excited about Valentine’s Day. They are all about hearts, candies, flowers and love. It is the day when all the couples celebrate their love. They give each other presents and love cards. Everything is sweet and everybody is in love. Love is not…
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Last month I was in a sales call with the CMO of a London based company and he said something that stuck with me ever since. Talking about the relation between his team and sales, he was mentioning how difficult it is to please their colleagues with good leads. As much that he refers to…
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