Blog Overview

Livechat is a new and fast-growing customer contact tool. The power of livechat and reasons for its use are therefore not yet known to everyone. With the tens of thousands of chats we do for our customers, we collect a lot of valuable information. How livechat can help to generate leads, improve website conversion and provide the best service is what we pay attention to in this blog.

Make Your Customers Fall in Love with Your Business

Make Your Customers Fall in Love with Your Business

It’s February – the month of love. Most of the people are excited about Valentine’s Day. They are all about hearts, candies, flowers and love. It is the day when all the couples celebrate their love. They give each other presents and love cards. Everything is sweet and everybody is in love. Love is not…

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Why your sales team should be using live chat

Why your sales team should be using live chat

Last month I was in a sales call with the CMO of a London based company and he said something that stuck with me ever since. Talking about the relation between his team and sales, he was mentioning how difficult it is to please their colleagues with good leads. As much that he refers to…

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Loyal Customers with Live Chat: Why It Works

Loyal Customers with Live Chat: Why It Works

It is always fascinating which factors influence the customer in the purchasing process. But often the choice for a product or service is already made before influencing can take place. Dying for brands’ may be a bit exaggerated, but loyalty is a feeling that needs a deep impression that makes people think: ‘I found what…

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Do you also see more live chats lately?

Do you also see more live chats lately?

People have a natural preference for what they see more often. The title above refers to this in a clever way. As you may have noticed, it is inspired by a slogan Hyundai used in one of its advertisements: “Do you also see a lot of Hyundai’s lately?”. With this slogan, Hyundai uses two psychological…

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Purchasing external leads is an expensive form of marketing

Purchasing external leads is an expensive form of marketing

So you are purchasing external leads, but they don’t bring the results you expect. Read some reasons why purchasing external leads is not a good idea. Are you buying leads externally that don’t bring in enough business? That’s not necessary! It is possible to get more qualitative leads from your own website. We achieve up…

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Livechat: More than just a <strong>  contact channel </strong>

Livechat: More than just a contact channel