Livechat is a new and fast-growing customer contact tool. The power of livechat and reasons for its use are therefore not yet known to everyone. With the tens of thousands of chats we do for our customers, we collect a lot of valuable information. How livechat can help to generate leads, improve website conversion and provide the best service is what we pay attention to in this blog.
When we talk to companies about the way they manage their customer contact, we ask them why they are not using live chat yet. Their reply often comes down to the same: “Because we’re already using phone, email and social media.” These companies are not focussing on what chat can yield them, but on the…
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How to Keep the Human Touch and not Sound Like a Robot Have you ever wondered if you are chatting with a real person or a robot? Have your chat operators ever received the question “Are you a real person or a robot? You are not alone. A chatbot is computer software that simulates human…
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Waking up in the middle of the night – the heart is pounding, hands are shaking, and you’re all sweaty. You don’t know what has happened yet, but you look around and then all of a sudden everything is clear – you had a nightmare. We’ve all been there. Nightmares are something that most of…
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We all have an opinion on everything. When it comes to business, people’s opinion is very important. It’s that mouth-to-mouth advertising that helps business grow or makes it go down. There are special websites for customers’ reviews like Yelp or Google Reviews. But reviews can be submitted also on Facebook, Twitter, forums etc. Many consumers…
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We live in a world where access to information is unlimited and the need for faster customer service is more prominent than ever. With the 48-hour reply time frame for emails and long waiting lines on the phone, it is no wonder why more people prefer to use the channel that saves time and provides…
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