After a day at the office, you head to the metro. The next train leaves in ten minutes, so you take this time to check your last notifications. There is a newsletter from your favourite brand about the new collection, which instantly works as a reminder that you need to send back a pair of…
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The statistics don’t lie: when it comes to shopping online, consumers prefer live chat support. Particularly now that the stores are closed and they miss the possibility of asking sales assistants for help. Owners of eCommerce must not miss the chance to use live chat for customer service. It’s efficient and cost-effective, so what’s not to…
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As a company, you want to help your customers as much as possible in the buying process. To achieve this, communication is key. So you need to know when your customers need your help and where you can step in to give them that extra push to buy something. By making use of Conversational Commerce,…
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Even if your chatbot is so well trained, there may be some situations where the customer’s question in the chat cannot be answered, or cannot be answered fully. In those situations, help is needed from a human chat operator. This transition should be possible at any point in the chat and as easy as possible…
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Website engagement is an important part of the customer experience. When customers have a question about marketing or sales, approximately 82% consider an immediate answer important or very important. With a customer service question, this is as high as 90%. Every second a company takes longer to answer, the likelihood of a purchase decreases. Live…
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