About LiveChat Service

Who are we?

LiveChat Service is an online service provider in the field of livechat, founded by Nick Blom in 2015. LiveChat Service helps companies and organizations get in touch with their potential customers. We take care of the contact with the website visitors of our customers. The chat gives visitors the opportunity to ask questions, make comments and report complaints. In this way, we bring businesses and customers closer together. For the website visitor we offer an opportunity to reach the desired final goal faster, and for the company an opportunity to get to know and help the customer better.

Our goal

Our goal is to help both companies and consumers through personal contact with website visitors. With this philosophy we have grown rapidly in more than two years and we now have a beautiful office in the heart of Rotterdam. At the beginning of 2017 we moved from Bodegraven to Rotterdam because the big city offers us better opportunities to grow as a company. With our motivated team we like to go for a beer (or another drink) on Fridays with our neighbours Biergarten and Annabel.


DDMA is the authority in the Netherlands in the field of data. Since we do thousands of chats every day through our chat service for a wide range of companies, collecting lots of data, we see membership at DDMA as a must. 

Our team

Eva Bernasch

Chat Operator

Eva is part of the German chat operators team, while working in Rotterdam. She forms an important link between our offices in Rotterdam and Berlin.


Darko Markovic


Darko chats in English, but also knows how to add value concerning out international expansion. 

Laura Avellaneda


Our Colombian Laura is chatting for our international and Spanish customers. With her calm character, she manages to keep a clear overview in the chat and she creates a nice atmosphere in the team.

Gabriela Marinova


Besides being an important part of the international chat operators team, Gabriela writes blog articles. In addition, this Bulgarian brings a nice dose of humour to the team.

Vincent Reed


When you walk into the office in the morning and smell the sweet smell of freshly baked carrot cake, Vincent is almost certainly to be found at his desk. This chat operator is a really good baker!

Ian Plomp


This soccer fanatic likes to kick a ball with his team. When he’s not on the pitch, he’s scoring leads at the office.

Sietse Busser

Marketing Manager

Sietse Busser is Marketing Manager at LiveChat Service. In this role he focuses a lot on writing content. such as white papers, articles, blogs and as co-author of the book “Livechat: more than just a contact channel”, he makes companies and organizations understand the power of livechat as clearly as he can.

Mark Vrijvogel

Operational Director

Under the leadership of Mark Vrijvogel, Alternate grew into a renowned online store in Europe. The sports fan is now going to help LCS scale up.

Laura Young


Laura is an avid gamer. In addition to defeating all the bosses, she also manages to convert potential customers.

Jeroen Mahler


Jeroen is our CCO and with his technical knowledge of live chat he can provide (potential) customers with the best service possible.

Esther de Winter


With a bachelor’s and master’s degree from the Erasmus University, 7 years of customer service experience and a penchant for K-pop, Esther is a highly valued member of the chat operators team.

Walid Sadek

Customer experience manager

Watch it! This smiling Thai boxer is Walid. He is manager customer experience at LiveChat Service and ensures that our customers are guided during implementations and in the further collaboration.

Esther Schipper

Executive Assistant

Our support. Esther is Nick’s personal assistant but helps the entire office every day. With her caring character she is a real addition to the team.

Nick Blom


Owner and founder of LiveChat Service. With his passion for perfect service via chat, Nick always strives for the best result.

Armand Chabert

Chat Operator

With his French charms, Armand is a chat operator who can persuade any visitor. Just don’t start your chat in French, because then he’ll get jammed.

Johan Korteland

Chat Operator

This chatoperator is a jogger, but not a runner. With his background in logistics, he is a strong player in planning and getting things done.