With Managed Chat you completely outsource your chat to LiveChat Service. Our team of professional chat operators are available 7 days a week in 5 languages to provide concrete leads, or support throughout the customer’s buying process.
With Managed Chat we make sure to increase and optimise the conversion on your website.
Always be available for your customers. Our proactive chat operators handle your incoming requests outside office hours and at weekends.
A good customer relationship starts with a conversation. Being present and responding quickly to customer queries is the quickest way to achieve higher customer satisfaction.
Our chat operators answer all your incoming chats. They do this on weekdays from 7:00 to 23:00, and on weekends from 9:00 to 23:00, but 24/7 is also possible. This may vary by language.
The best of both worlds! Our chat operators answer your chats in addition to your own employees when they are unavailable (e.g. outside office hours) or when the number of incoming chats is too high for optimal processing.
Self Managed Chat
With Self Managed Chat you only purchase the software licences, and you handle the chat on your website or the contact channels of your choice yourself. Of course it’s always possible to connect our chat operators at a later stage in addition to your own employees.