What are the procedures if the chat operator cannot answer a visitor’s question?

If a chat operator cannot answer a visitor’s question directly, our chat operator will note the visitor’s question and personal data. This allows the visitor to be contacted again within one working day. The chat operators will never simply give an answer that may be incorrect. In addition, questions that could not be answered will be added to the FAQ so that answers can simply be given in the future.

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Livechat on your website or your emails helps potential
customers to convert to buying ones.